WestNav-Tech — Terms and Conditions, Limited Warranty & Terms of Service

Terms and Conditions for Product Purchase and Limited Warranty Service

WestNav-Tech (referred to as “We,” “us,” “our,” and “WestNav-Tech,” and reachable at westnav-tech.com) provides the following warranty terms and conditions for your consideration. As a buyer (“You”), you have the option to cancel your order without penalty before the product ships. Orders canceled or refused after shipment will incur shipping and handling charges, along with a $250 restocking fee.

This is a Do-It-Yourself (DIY) product. By completing your purchase, you agree to the return, warranty, and installation terms below.

Package Inspection Upon Arrival

As soon as your device arrives, open the package and inspect it immediately to confirm everything is well packed, in good condition, and that no parts or cables are missing.

Shipping damage, scratches, or missing parts/cables: You must notify us within 3 days of delivery, with clear photos and, whenever possible, a video of the unit, its components, and the original packaging. We’ll use this to make arrangements with the factory on your behalf. After 3 days, we are not responsible for reported damage, scratches, or missing parts.
Defective or non-functional device: If your device is defective or does not work as intended, you have 30 days from delivery to report it for a full refund or replacement. See “Limited Warranty” below for what qualifies as defective.

To be eligible for any return, the item must be unused, in its original packaging, with all components included. If packaging or components are missing or damaged due to the return shipment itself, those costs will be billed accordingly. Refunds, when approved, are issued to your original payment method.

Limited Warranty

WestNav-Tech provides a 24-month factory limited warranty against defective material and/or workmanship, unless the product has been marked as final sale or discontinued. This warranty does not cover software or third-party-supplied accessories.

A “defective product” is one that:

fails to turn on or off as intended,
renders the vehicle dangerous or inoperable with a visible warning displayed on the dashboard instrument, or
has a non-functional display due to material and/or workmanship flaws.

Within the first 30 days of delivery, a defective device qualifies for a full refund or a like-for-like replacement (the same unit you purchased), your choice.

After the first 30 days, through the remainder of the 24-month warranty, refunds are no longer available, and the warranty remedy is repair or replacement as set out below.

Making a warranty claim (required for all claims after the first 30 days). Before we approve any warranty service, you must provide all of the following:

Proof of purchase showing your order number and the original purchase date — an order confirmation or receipt from WestNav-Tech — so we can confirm the unit is genuinely within the 24-month warranty period;
Clear, dated photographs of the unit and of its installation; and
A video showing the fault actually occurring — for example, the unit failing to power on, failing to display, or showing the specific defect described in your claim.

You must also confirm and, where relevant, demonstrate that the unit was installed and operated correctly. WestNav-Tech reserves the right to request additional information and to refuse any claim that is not supported by sufficient evidence, or where the evidence does not establish a covered defect as defined above. Claims based on incomplete, undated, or unverifiable evidence will not be accepted.

The remedy — repair first. For a valid, verified warranty claim in this period, WestNav-Tech will first repair the unit. A replacement is provided only where the unit cannot reasonably be repaired. In all cases, the original unit must be returned to us and confirmed received before any repaired or replacement unit is shipped back.

When a replacement is provided:

The standard warranty-replacement unit is a Linux-based head unit of the same screen size as your original unit. Replacement units may be new or factory-reconditioned and carry the remainder of your original 24-month warranty (they do not restart the warranty period).
If you would prefer a Snapdragon (Android) unit as your replacement instead, you may upgrade by paying the difference between the current value of the standard Linux warranty-replacement unit and the current retail price of the Snapdragon unit you select.

We reserve the right to refuse warranty service in cases of:

damage due to undue wear and tear, dirt, misuse, improper installation or operation, neglect, or accident,
damage caused by improper packaging during return, or
disassembly or repair by unauthorized persons.

Software and your data are not covered under warranty. For items marked as final sale or discontinued, we guarantee freedom from defects for 15 days from delivery; only repair or replacement is offered, never a refund.

The buyer is responsible for all shipping fees associated with warranty service, except where the returned unit is confirmed defective and we receive it back in acceptable condition, in which case we will reimburse your reasonable return-shipping cost. If the returned item does not qualify for warranty coverage, the buyer is liable for all associated costs, including repair/replacement expenses and any customs duties or taxes resulting from the buyer’s actions.

DIY Installation & Technical Support Scope

All WestNav-Tech products are sold as Do-It-Yourself (DIY) installation kits. You may install the product yourself or have it installed by a third-party shop. If you choose a shop, we strongly recommend one with specific experience working on Audi vehicles, since improper installation can affect both the product’s performance and your vehicle.

WestNav-Tech provides genuine technical support — our team will help guide you through installation and troubleshoot issues with the product itself, free of charge, by appointment.

Please understand the boundaries of this support: our responsibility covers the WestNav-Tech product only.

If our product is defective, we will repair, replace, or refund it under the warranty terms above.
If an issue arises with your vehicle — including electrical problems, malfunction, wiring damage, or any other car-related issue — during or after installation, that is outside our control and not covered by WestNav-Tech, regardless of whether installation was performed by you or by a third-party shop.

By purchasing from WestNav-Tech, you acknowledge this is a DIY product, that you are responsible for selecting a qualified installer if you choose not to install it yourself, and that WestNav-Tech is not liable for vehicle malfunction or damage resulting from installation or use of the product.

General Terms and Conditions

All products offered require special knowledge or professional assistance to work as advertised, and the buyer is responsible for any costs associated with acquiring, removing, or returning the product. WestNav-Tech is not responsible for any costs incurred by you for services or products to achieve the desired function(s) from any WestNav-Tech product.
It is the buyer’s responsibility to check and verify whether the purchased product is compatible with their vehicle.
A $250.00 restocking fee will be applied if you return your purchase and WestNav-Tech authorized personnel find no defects on the returned product.
A refund will not be issued for non-fitment with your vehicle. Please carefully read the item description and ensure it is the correct product for your car.
Taxes and duties are entirely the responsibility of the buyer.
A refund or replacement will be provided if you received a damaged item due to improper packaging on our end, within the 15-day window above. Shipping fees are not refundable. We will cover return shipping fees if the damage is due to a fault on our end.
All merchandise being returned must be in the original box, unused, and include all wires and accessories.
Please carefully read the electronically provided installation booklet before installation, or seek professional installation assistance from a shop experienced with Audi vehicles.
In case of a defective product dispute, the buyer must provide photo or video evidence of the defect and demonstrate that installation was performed correctly. We reserve the right to refuse any claim without sufficient evidence.
Any damage done to your vehicle or property while installing or operating our device is the buyer’s responsibility, unless it is established that our product is the direct cause of the damage.
No replacement device can be sent until the faulty device is returned and confirmed received. We cover return shipping fees only if you received a genuinely defective product.
Obey all driving laws in your region. Enter destinations and change settings only when the vehicle is safely stopped. WestNav-Tech is not responsible for any incidents occurring while driving and operating the device.

Special Conditions Disclaimer

We will make every effort to address any issues you encounter. The conditions listed below are known characteristics of aftermarket infotainment products and, on their own, do not constitute a “defective product” as defined above.

Sound playback quality or noise issues may be present depending on the vehicle, especially if there are alternator problems or ground isolation issues. We do not guarantee that our product will be free of any noise issues, as poor installation or vehicle conditions can introduce noise or sound quality problems.
Third-party accessories (e.g., CarPlay/Android Auto USB dongle, rear camera, or any non-WestNav-Tech manufactured accessories) may not work fully or as intended. We do not guarantee the functionality of third-party accessories. In the event of accessory failure due to manufacturer defects, we will replace it once or refund the cost of the accessory.
All our network-capable products are Class B radio products under FCC regulation and are susceptible to radio interference. Bluetooth/Wi-Fi function may not be fully functional if 2.4 GHz bands are congested or near a strong interference source.
In some models, the SD card and SIM card slots are located on the back panel, or the SD card slot may not be available. Access to existing slot(s) may be difficult.
There may be some software bugs; every effort will be made to address these in future software updates.
Background static noise, humming, radio, and electronic interference apart from audio playback may occur depending on the vehicle condition, installation method, and operation.
3G/4G mobile network function may be limited or non-functional depending on your mobile network carrier’s policy or configuration.
The item is an aftermarket product. We do not guarantee cosmetic aspects such as fitment or color match to your vehicle. The product color may vary from the original trim, and it may not fit perfectly. These aspects do not constitute a “defective product.”
Installation is not included in the price. It is the buyer’s responsibility to find a professional installer if necessary.
Installed apps may require network connectivity and periodic updates. Any data charges from your network or internet service provider are your responsibility.
The device will draw power from your battery even after the engine stops and the ignition is turned off. The screen may not turn off immediately after leaving the vehicle and locking it. This is normal behavior; the device automatically turns off after a period of inactivity when the car is off.
Shipping fees paid are non-refundable except where WestNav-Tech fails to ship the product.
Our products are NOT ready-to-play devices. They may require special knowledge and/or professional help to achieve all advertised functions. This may involve several hours of professional help and troubleshooting that you may have to pay for additionally. WestNav-Tech provides email/telephone assistance free of charge, by appointment only. Under no circumstances will WestNav-Tech be responsible for any expenses you choose to pay to a third party.
Returns: A return shipping label is not provided. Please keep your shipping receipt for any returns. We will reimburse your cost of return if, and only if, you received a defective product and we receive the merchandise back in acceptable condition. Unauthorized returns will be refused upon receipt.
Return address and authorization: Do not ship any return before contacting us and receiving return authorization; unauthorized returns are refused on receipt. Unless we direct you otherwise in writing for your specific claim, authorized returns should be sent to: WestNav-Tech, 429 Palm Ave, Suite 1, Imperial Beach, CA 91932. Any written return instructions we provide for your specific claim take precedence over this address. We reimburse you when WestNav-Tech receives the product back in acceptable condition.
Any failure to follow the written return instructions from WestNav-Tech may result in a deduction of any incurred or additional costs from the refund due. WestNav-Tech is not responsible for any loss resulting from your not following the written instructions provided by our representatives.
Unpaid or reversed transactions: If payment for an order is not completed, is declined, or is reversed through a chargeback that is not based on a valid warranty or return claim, WestNav-Tech reserves the right to suspend the device’s software registration, updates, and technical-support services until the balance owed is paid in full, and to pursue collection of amounts due.

Apple CarPlay & Google Android Auto — Important Notice

CarPlay and Android Auto are services provided by Apple Inc. and Google LLC, not features designed or manufactured by WestNav-Tech. They are provided without warranty, rely heavily on your mobile phone, and can be unstable — this is common across the automotive infotainment industry. WestNav-Tech is not liable for CarPlay or Android Auto not working as expected.

The WestNav-Tech Android product is legally defined as an Android-compatible car infotainment screen replacement, not a CarPlay or Android Auto receiver. Accordingly, the failure of CarPlay or Android Auto to run is not, by itself, a valid reason for return, refund, or warranty claim, and the buyer’s underlying purpose in purchasing (for example, “I bought this only to run CarPlay/Android Auto and it doesn’t work as I expected”) is not a valid basis for a claim.

The only exception is where a WestNav-Tech representative confirms that a CarPlay/Android Auto failure is caused by a defective product as defined above, or where the failure is caused by a WestNav-Tech-supplied third-party product or service (such as a zBox, an AutoPlay USB dongle, “Head Unit Reloaded,” or “Z-Link” software). In that case, WestNav-Tech will refund only the cost of that third-party product or service.

A valid claim is one where the WestNav-Tech Android system itself is not functioning — for example, the unit will not power on, will not display properly, or shows electrical noise patterns in general Android mode. A claim is not valid where the unit performs its normal functions (GPS reception, navigation apps, Bluetooth or stored media playback, video playback in common formats, and standard Android apps that do not require special hardware or service) but only fails to run CarPlay or Android Auto.

Terms of Service

Overview

This website is operated by WestNav-Tech. Throughout the site, the terms “we,” “us,” and “our” refer to WestNav-Tech. WestNav-Tech offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools added to the current store are also subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store runs on WooCommerce, an e-commerce platform for WordPress, which allows us to sell our products and services to you.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the terms will result in the immediate termination of your services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction, on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we change or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more information, please review our Returns Policy.

Section 7 — Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Section 8 — Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 — User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example, contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

Section 10 — Personal Information

Our Privacy Policy applies when you submit personal information through the store. Please view our Privacy Policy for details.

Section 11 — Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated.

Section 12 — Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, state, or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

Except for the express Limited Warranty stated above, and except where prohibited by law, the service and all products delivered to you through the service are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied. Any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the period of the express Limited Warranty stated above. Some states, including California, do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

To the fullest extent permitted by law, in no case shall WestNav-Tech, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product. Because some states or jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, in such states or jurisdictions our liability will be limited to the maximum extent permitted by law.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless WestNav-Tech and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 15 — Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or when you cease using our site. If, in our sole judgment, you fail — or we suspect that you have failed — to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; accordingly, we may deny you access to our Services (or any part thereof).

Section 17 — Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. This agreement, together with any policies or operating rules posted by us on this site, constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements.

Section 18 — Governing Law

These Terms of Service, and any separate agreements whereby we provide you services, shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law provisions. To the extent permitted by law, you agree that the exclusive venue for any dispute arising out of or relating to these Terms shall be the state or federal courts located in San Diego County, California.

Nothing in these Terms limits or waives any rights you may have under the mandatory consumer-protection laws of your place of residence that cannot legally be waived.

Section 19 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 — Contact Information

Questions about the Terms of Service should be sent to us at contact@westnav-tech.com, or by mail to WestNav-Tech, 429 Palm Ave, Suite 1, Imperial Beach, CA 91932. All car makes and brands are the property of their respective owners.

DO NOT PURCHASE FROM WESTNAV-TECH.COM IF YOU DO NOT AGREE WITH, OR DO NOT UNDERSTAND, THE TERMS AND CONDITIONS DESCRIBED ABOVE.

Warranty & Legal Information